Workflow teardown
A client, staff member or compliance event starts the workflow.
HubSecure collects required information, files and approvals securely.
Owners review status, evidence, risk and next steps from the client record.
The final record shows requests, uploads, messages, decisions and approvals.
| Question | What to inspect |
|---|---|
| Who owns the next step? | Task owner, due date and blocker status. |
| What is missing? | Required documents, client responses and approvals. |
| What proof exists? | Upload source, review notes, permission history and approval trail. |
Evidence created at each refresh step
Every action in the AML/KYC refresh creates a timestamped evidence entry. The complete trail satisfies regulatory record-keeping requirements without manual logging.
Sentinel Identity: document OCR, liveness and face match
The AML/KYC refresh workflow integrates with Sentinel Identity to automate the identity verification step with governed AI — reducing manual document checking without removing human oversight.
Sentinel Identity reads identity documents automatically — extracting name, date of birth, document number and expiry — and flags discrepancies against the client record.
A liveness check confirms the document holder is a real, present person — not a photo or screen replay. The result is logged with a confidence score and timestamp.
Sentinel compares the document photo to the liveness capture and returns a match score. Low-confidence matches are automatically escalated for human review.
Governed AI for risk assessment
AI assists with risk assessment during the refresh — but never makes the final call. Every AI-generated risk score requires human review and explicit approval before the client record is updated.
The AI Operator reviews the refreshed client data, screening results and identity verification output to produce a risk score and a plain-language summary of the key factors. The score is presented to the compliance officer alongside the evidence. The compliance officer reviews, can adjust the score with a documented reason, and then grants or withholds approval. No client status is changed until the human approves. Every AI action — the inputs used, the score generated, the model version and the timestamp — is logged to the Evidence Timeline.
Evidence Timeline integration
The complete AML/KYC refresh trail is written to the Evidence Timeline automatically. When an auditor or regulator requests proof of your refresh process, the timeline is searchable and exportable in one click.