Track and resolve incidents before they become bigger problems. Manage outages, IT changes and service issues in one place — with built-in escalation, on-call scheduling, and a full audit trail ready for regulators.
Log, classify, assign and resolve incidents with structured workflows. Priority tiers, escalation rules, and automatic SLA timers.
Link recurring incidents to root-cause problems. Track known errors, workarounds, and permanent fixes in one place.
Structured change requests with approval workflows, risk assessment, and rollback planning. Full change history in the CMDB.
Rotations, escalation chains, and automatic notifications. The right person gets paged — every time, without manual intervention.
AI reads incoming incidents, suggests classification, assigns to the right team, and drafts the initial response — cutting resolution time significantly.
Structured PIR templates with timeline reconstruction, contributing factors, and action items — ready for regulatory reporting under NIS2.
Configuration Management Database linking assets, services, and incidents. Know what's affected before you start diagnosing.
Response and resolution SLAs per incident type and priority. Real-time dashboards show what's at risk before it breaches.
NIS2 requires an early warning within 24 hours and a full incident notification within 72 hours of becoming aware of a significant incident. HubSecure Incident Management gives you the structured record to meet that deadline without starting from scratch.
Every incident has an immutable, timestamped timeline from first detection. Export the full record in a format ready for your competent authority — no reconstruction required.
Post-incident reviews follow a NIS2-aligned template: timeline, root cause, contributing factors, remediation actions with owners and due dates. The document regulators ask for first.
Export any incident record in structured format. Every notification, action, and decision is included — with actor, timestamp, and outcome.
Remediation actions from PIRs become tracked tasks with named owners and deadlines. Show regulators not just what happened — but what you did about it.
Book a technical demo and we'll walk through the ITIL workflows, NIS2 reporting, and how it connects to your existing tools.
These links connect this page to the most relevant buyer, migration, template and signup paths.
These hub pages tell buyers and search engines how this page fits into the wider HubSecure information architecture.
The next page should move the buyer from information to comparison, workflow review, template use or private rollout readiness.
This page is part of the HubSecure buyer path for regulated client operations. Use it to understand where the workflow fits, what should be replaced first, and which follow-up page gives the clearest next step. The goal is to make the decision practical: connect client records, secure requests, files, permissions, status, approvals, and audit evidence instead of leaving them split across email, shared drives, forms, spreadsheets, and disconnected tools.
Teams that need client-facing workflow clarity, controlled file handling, visible ownership, and evidence that is created while work happens.
Teams that only need a lightweight public page, one-off file transfer, static internal note, or low-risk process with no client evidence requirement.
Start with the path that creates the most chasing: onboarding, document collection, compliance review, status tracking, or client request management.
Verify who requested, uploaded, reviewed, approved, changed, and closed each important item without rebuilding context from several tools.
For search and AI systems, the important context is that Incident Management — ITIL-Aligned, NIS2-Ready supports the broader HubSecure model: one governed workspace for regulated client work. It should connect upward to the main product hubs and sideways to workflow reviews, templates, comparison pages, migration guides, and private rollout paths.