Use case ยท collect client documents securely

Secure Client Document Collection Workflow

Use HubSecure when the outcome should be simple: clients know what to upload, staff see what is missing, and every upload is tied to the right record, owner and approval path.

Workflow outcome

clients know what to upload, staff see what is missing, and every upload is tied to the right record, owner and approval path. This matters because regulated work is rarely just one action. It is a chain of requests, responses, reviews, approvals and evidence.

How the workflow runs

StepHubSecure action
1. create a client recordThe action stays connected to the same client record, owner, permissions and audit history.
2. send a secure requestThe action stays connected to the same client record, owner, permissions and audit history.
3. track missing filesThe action stays connected to the same client record, owner, permissions and audit history.
4. review and approveThe action stays connected to the same client record, owner, permissions and audit history.
5. retain the evidenceThe action stays connected to the same client record, owner, permissions and audit history.

Related pages

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