Acceptable Use Policy

This Acceptable Use Policy ("AUP") governs your use of HubSecure's platform and services. By using the Services, you agree to comply with this AUP. Violations may result in suspension or termination of your account.

1. Prohibited Activities

You must not use the Services to:

• Violate laws: Engage in any activity that violates applicable local, national, or international law or regulation, including anti-money laundering laws, sanctions regimes, data protection laws, or professional conduct rules.
• Harm others: Harass, abuse, threaten, or harm any person; transmit content that is defamatory, discriminatory, or incites violence.
• Infringe IP: Upload, store, or transmit content that infringes any patent, trademark, copyright, trade secret, or other proprietary rights.
• Spread malware: Transmit viruses, worms, trojans, ransomware, or any other malicious or harmful code.
• Attack infrastructure: Conduct denial-of-service attacks, port scanning, password brute-forcing, or any other attempt to probe, compromise, or disrupt the Services or any third-party systems.
• Circumvent security: Attempt to bypass authentication, access data belonging to other customers, reverse engineer platform components, or exploit vulnerabilities without prior written authorisation.
• Misuse AI features: Use AI Operator, AI Chatbot, or other AI tools to generate content that is fraudulent, discriminatory, deceptive, or that impersonates any person or organisation without their consent.
• Violate privacy: Process personal data in ways that violate applicable data protection law, your own privacy notices, or the data subjects' rights.
• Spam: Send unsolicited bulk communications, operate mailing lists without proper consent, or use the platform to conduct phishing campaigns.
• Resell without authorisation: Sublicense, resell, or provide white-label access to the Services to third parties without our written consent.
• Misrepresent: Misrepresent your identity, affiliation, or credentials when using the Services, or impersonate HubSecure staff or support.

2. Regulated Business Obligations

HubSecure serves regulated businesses including law firms, financial services firms, and healthcare providers. If you are a regulated business, you remain solely responsible for ensuring your use of the Services complies with your applicable professional and regulatory obligations. HubSecure is a technology platform and does not provide legal, compliance, financial, or professional advice.

The AML/KYC screening tools provided through the platform are for information and workflow purposes. You are responsible for the compliance decisions made in connection with screening results. HubSecure cannot be held liable for regulatory violations arising from your compliance decisions.

3. Data Quality and Accuracy

You are responsible for the accuracy, legality, and appropriateness of data you input into the Services. Do not input data that you do not have the legal right to process, including personal data collected without a lawful basis or data subject to professional privilege that should not be disclosed to a third-party processor without proper authorisation.

4. Resource Usage

You must not use the Services in ways that impose disproportionate or excessive load on our infrastructure, including automated bulk data operations, API abuse, or scraping. Fair use limits apply to AI processing, API calls, and storage, as specified in your subscription plan. Contact us if you have unusually high volume requirements.

5. Security Responsibilities

You are responsible for maintaining the security of your account credentials. You must: use strong, unique passwords; enable two-factor authentication where available; promptly revoke access for departed team members; and report suspected security incidents to [email protected].

6. Reporting Violations

If you become aware of any violation of this AUP, or of any security vulnerability in the Services, please report it to [email protected]. Security researchers who responsibly disclose vulnerabilities will not face enforcement action provided they comply with responsible disclosure principles.

7. Enforcement

We may investigate any suspected AUP violation. On confirming a violation, we may: issue a warning; suspend the affected account or features; or terminate the subscription. We will give prior notice unless the violation poses an immediate risk to security, other customers, or third parties. Termination for AUP violation does not entitle you to a refund.

8. Changes

We may update this AUP by posting a revised version. Material changes will be notified by email at least 14 days in advance. Continued use after the effective date constitutes acceptance.

9. Contact

Questions about this AUP: [email protected]