The agreement between you and HubSecure that governs your use of the platform.
Plain-language summary: You subscribe to HubSecure's platform, you own your data, we own the software, our liability is capped at 12 months of fees you've paid, and Wyoming law governs any disputes. Read Section 11 on liability and Section 13 on governing law before signing an enterprise agreement.
These Terms of Service ("Terms") constitute a legally binding agreement between HubSecure Holding LLC, a Wyoming limited liability company ("HubSecure", "we", "us"), and the entity or individual accessing or using the HubSecure platform ("Customer", "you").
By creating an account, clicking "I agree", or using the Services, you confirm that you have read, understood, and agree to these Terms. If you are accepting on behalf of a company or organisation, you represent that you have authority to bind that entity.
HubSecure provides a cloud-based compliance and business management platform including CRM, document vault, AML/KYC screening, encrypted messaging, service desk, AI automation tools, and related features (collectively, "Services"), as described in the applicable order form or subscription page.
We may update, enhance, or discontinue features with reasonable notice. We will not materially reduce core functionality for paying subscribers without at least 30 days' notice.
Infrastructure: Services are currently hosted in Singapore. We plan to add EU infrastructure (Frankfurt) by Q3 2026. Data processing details are set out in the Data Processing Agreement.
You must provide accurate, complete registration information and keep it updated. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must notify us immediately at [email protected] of any suspected unauthorised access.
You must not share account credentials, allow access by persons outside your organisation, or create accounts on behalf of others without authorisation.
Subscription fees are as stated in your order form or the pricing page at the time of purchase. All fees are in the currency stated on your invoice. Fees are exclusive of applicable taxes, which you are responsible for.
Subscriptions are billed monthly or annually in advance depending on your selected plan. Annual subscriptions are non-refundable except as set out in Section 13.3.
Invoices unpaid after 30 days may result in suspension of Services. We will provide 7 days' written notice before suspension. Overdue amounts accrue interest at 1.5% per month.
We may change subscription prices with 60 days' written notice. Changes take effect at your next renewal date. If you do not wish to accept the new pricing, you may cancel before the renewal date without penalty.
You retain all ownership rights to data you input into the Services ("Customer Data"). We do not claim any intellectual property rights over Customer Data.
You grant HubSecure a limited, non-exclusive licence to host, process, and transmit Customer Data solely to provide the Services. We do not use Customer Data to train AI models or for any purpose other than providing and improving the Services for you.
You may export your Customer Data at any time in standard formats (CSV, JSON, MBOX, vCard) through the platform. Upon termination, we retain Customer Data for 30 days, during which you may request a final export. After 30 days, data is deleted unless a longer retention period is required by law.
Where Customer Data contains personal data subject to GDPR or other applicable privacy laws, the terms of our Data Processing Agreement apply and are incorporated into these Terms by reference.
HubSecure and its licensors own all intellectual property rights in the Services, including the platform software, AI models, documentation, and associated materials. These Terms do not transfer any IP rights to you.
You may not: (a) copy, modify, or create derivative works of the Services; (b) reverse engineer or decompile the Services; (c) sublicense or resell access to the Services without our written consent; or (d) remove or obscure any proprietary notices.
Feedback you provide about the Services may be used by us to improve the platform without obligation to you.
You must not use the Services to: (a) violate any applicable law or regulation; (b) transmit viruses, malware, or harmful code; (c) conduct fraudulent, deceptive, or abusive activities; (d) infringe the intellectual property rights of others; (e) interfere with the availability, security, or integrity of the Services; or (f) store or transmit content that is unlawful, defamatory, or obscene.
Our full Acceptable Use Policy sets out additional requirements.
Each party agrees to keep confidential the other party's non-public business information disclosed in connection with the Services and to use such information only for the purpose of fulfilling obligations under these Terms. This obligation does not apply to information that is publicly known, independently developed, or required to be disclosed by law.
We implement and maintain technical and organisational measures to protect Customer Data, as described in our Security page. In the event of a confirmed personal data breach affecting your data, we will notify you within 24 hours of becoming aware of the breach, consistent with our DPA obligations.
The Services include AI-powered features including AI Operator, AI Chatbot, and AI-assisted drafting tools. By using these features, you acknowledge that:
We warrant that: (a) the Services will perform materially as described in the documentation; and (b) we will implement reasonable security measures consistent with our Security page.
The Services are provided "as is" except as expressly stated above. We disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components.
The Services are a tool to support your compliance and business processes. They do not constitute regulatory or legal advice, do not guarantee regulatory compliance, and do not replace qualified legal, compliance, or financial professionals.
To the maximum extent permitted by law, HubSecure's total aggregate liability for all claims arising under or related to these Terms — whether in contract, tort, or otherwise — is limited to the total fees paid by you in the 12 months preceding the event giving rise to the claim.
Neither party is liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of data, business interruption, or loss of goodwill, even if advised of the possibility of such damages.
These limitations do not apply to: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot be limited by law.
These Terms commence on the date you create an account or execute an order form and continue until terminated.
You may cancel your subscription at any time through account settings. Cancellation takes effect at the end of the current billing period. Monthly subscriptions: no minimum term. Annual subscriptions: no refund for the remaining period unless we materially breach these Terms.
We may terminate your subscription: (a) immediately for material breach (including violation of Section 7) if not cured within 14 days of written notice; (b) for non-payment as set out in Section 4.3; (c) with 30 days' notice for convenience. If we terminate for convenience, we will refund any prepaid fees for the unused period.
On termination, your right to access the Services ends. Data export and deletion provisions in Section 5.3 apply.
These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict of law principles.
Any dispute arising from or related to these Terms shall first be addressed by good-faith negotiation between the parties for 30 days. If unresolved, disputes shall be submitted to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with proceedings conducted in Cheyenne, Wyoming, in the English language.
For customers in the European Union: Nothing in this Section limits your rights under mandatory applicable EU consumer protection law. EU businesses that are legally required to use EU-jurisdiction contracts should contact us at [email protected] to discuss an amended enterprise agreement.
These Terms, together with any executed order form, the DPA, the AUP, and the Privacy Policy, constitute the entire agreement between the parties concerning the Services and supersede all prior agreements.
We may update these Terms by posting a revised version with an updated effective date and notifying you by email at least 30 days in advance. Continued use after the effective date constitutes acceptance.
If any provision is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions continue in full force.
Failure to enforce any right under these Terms does not constitute a waiver of that right.
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
Neither party is liable for delay or failure to perform due to circumstances beyond their reasonable control, including natural disasters, war, terrorism, strikes, or government action.
Notices under these Terms should be sent to [email protected] or by post to HubSecure Holding LLC, 30 N Gould St Ste 5991, Sheridan, WY 82801, USA.
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