Chat Widget

Customer conversations
connected to CRM and Service Desk

HubSecure's chat widget captures enquiries, qualifies visitors and routes conversations to the right team — with every chat linked to the customer record and service ticket.

Book demo View pricing

Not just chat. Governed customer conversation.

🤖

AI Conversation Flows

Build keyword-triggered and AI-guided flows that qualify visitors, answer FAQs and route to the right team.

  • Keyword trigger routing
  • AI response generation
  • Custom conversation paths
  • Lead capture forms
👥

Human Handover

Seamless handover from bot to agent when needed. Agent sees full conversation history and CRM context instantly.

  • One-click handover
  • Full conversation context
  • CRM record linked
  • Agent queue management
📱

Website & WhatsApp

Deploy the chat widget on your website and connect WhatsApp for multi-channel coverage from one inbox.

  • Embeddable website widget
  • WhatsApp Business integration
  • Unified inbox
  • Mobile agent access
🎯

Lead Capture & CRM Sync

Every captured lead syncs directly to CRM with conversation transcript, contact details and source tracking.

  • Auto-create CRM contacts
  • Transcript archived
  • Source and campaign tracking
  • Lead scoring signals
🎫

Ticket Creation

Conversations that need follow-up automatically create Service Desk tickets with context, priority and assignment.

  • Auto ticket from chat
  • SLA applied on creation
  • Assignment rules
  • Customer history linked
📊

Chat Analytics

Track volume, response times, deflection rates and conversion from chat to CRM or service ticket.

  • Volume and deflection stats
  • Response time tracking
  • Chat-to-lead conversion
  • Bot vs human split

Chat connected to your whole workspace

CRM
Every conversation linked to the customer record
Service Desk
Conversations create tickets with full context
Growth
Chat leads feed into CRM pipeline and campaigns
Secure Vault
Chat transcripts archived with access logging
RBAC + Audit Logs
Agent access and all interactions logged
Chat Widget

Turn website visitors into
pipeline and service tickets.

See how HubSecure Chat connects every conversation to CRM, Service Desk and the customer timeline.

No credit card required · Singapore-hosted · EU Q3 2026 · Connected to CRM from day one

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